Frequently Asked Questions
Everything you need to know about finding your perfect fit.
How do I determine my correct fitted hat size?
To find your perfect fit, use a soft measuring tape to measure the circumference of your head approximately one inch above your eyebrows. Consult our official Size Guide to match your measurement in inches or centimeters to the corresponding hat size.
What is your return policy for headwear?
We offer a 30-day return policy for all unworn hats with original tags and stickers attached. Due to hygiene standards, hats that show signs of wear, sweat marks, or makeup stains cannot be accepted for a refund.
How do you ship hats to ensure they don't get crushed?
Every order is shipped in a heavy-duty, crush-proof box specifically designed for headwear. We never use bubble mailers, ensuring your crown and brim arrive in pristine, factory-fresh condition.
Do you offer international shipping?
Yes, we ship our fitted collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and selected courier service.
Are the brims on your hats pre-curved or flat?
Most of our professional on-field styles come with a flat brim, allowing you to customize the curve to your preference. However, we also carry 'Low Profile' styles that feature a slight pre-curve.
How should I clean my fitted hat?
We recommend spot cleaning with a damp cloth and mild detergent. Avoid submerging your hat in water or placing it in a washing machine, as this can ruin the structural integrity of the buckram and cause the visor to lose its shape.